Client Services — Your Goals Are Our Goals


OUR APPROACH: The 5-Step Plan
	Dedicate a Client Services Manager.
	Establish a baseline through a three-year donor data analysis.
	Project realistic, achievable metrics for your custom Papilia program.
	Develop the path to achieve your goals and objectives.
	Train you to use Papilia products to execute your plan.

Here at Papilia, we pride ourselves on client service and aim to add value by prioritizing your needs and goals, partnering with you to achieve the desired results.

Read more about the Difference of Papilia Services

OUR PHILOSOPHY

No relationship happens in a vacuum.
Papilia’s software subscriptions are only a part of the overall service we provide. We assess all interactions collectively–from direct mail, email and online messaging to events–to offer strategic recommendations.

A tool is only as good as its use.
We develop comprehensive communication plans to enable you to take advantage of all that Papilia has to offer, suggesting best practices to maximize results.

If you can’t measure it, it doesn’t count.
To ensure our products and services deliver results, we test and retest to be sure. Our goal is to achieve your goals… plain and simple.

OUR COMMITMENT TO TRAINING

Self-paced training
View pre-recorded screencasts on our most popular features.

Live training
Attend a weekly training session to learn about the features of our products and how they work.

Toolkit
Access online tips and tricks, links to recorded materials, and more.

RESULTS-ORIENTED SOLUTIONS

There is a reason why our clients boast a collective ROI of 1082%. We don’t just hand off a platform and walk away. By working as a team and incorporating best-of-breed strategies for marketing and building relationships, Papilia delivers incredible results for our clients.